Why Small Businesses Struggle with Customer Feedback
As a small business owner or entrepreneur, you know customer engagement and retention are key to growth. But collecting feedback often feels like a hassle: overly complex tools require hours to set up, high costs eat into your budget, and there’s no easy way to host or track responses without tech headaches.
You’re busy running your business – dealing with operations, marketing, and everything in between. You don’t have time for convoluted survey platforms that demand coding skills or design expertise. The result? Missed opportunities to understand your customers, boost loyalty, and drive repeat sales.
Introducing Surser – Your Stupid Simple Survey Creator
Surser changes everything by making surveys stupid simple. Just fill out one easy form, and boom – Surser hosts your survey instantly, gives you a shareable link, and provides a console for viewing results (or emails them if you prefer).
No coding. No steep learning curve. Just quick, effective feedback to help you retain customers and grow your small business.
- Perfect for entrepreneurs who want to focus on their passion, not tech.
- Designed for small businesses: from coffee shops to online stores.
Key Features and Benefits of Surser
Surser keeps it stupid simple while delivering powerful tools for customer engagement. Here’s what you get:
Free Tier
Super Tier
- Create and edit one survey unlimited times – change questions anytime, even after launch.
- Host survey effortlessly with a shareable link.
- Allow repeatable responses for in-store setups (e.g., on a tablet).
- Add custom thank-you messages with promo codes to encourage repeats.
- Delete surveys when done.
- Time-lock or end surveys on a specific date.
- Basic results console or email notifications.
- Dark/light theme overrides for accessibility (ensures readability even with custom branding).
- One Thousand Surveys – To facilitate any request
- One Million Responses -To hear all their voices
- Custom color sets for branded surveys (easy to enable/disable).
- All free features, plus more flexibility for growing businesses.
- (Scheduled) Embedding – Easy to embed on your own sites.
- (Scheduled) Premium Exports – Get better structured/branded PDFs and QR codes
- (Scheduled) AI Assist – Use a normal prompt to have some of the most advanced AI in the world build surveys for you. (Grok 4, Perplexity)
- (Notice) Scheduled features will roll out as soon as possible. I hope for your continued support! Lets make Customer Feedback Simple. More to come, in time.
- Benefits: Drive real results with minimal effort. Use branded surveys to boost retention, gather insights for better decisions, and turn feedback into loyalty – all while keeping your entrepreneurship lifestyle balanced.
How Surser Works: Stupid Simple in 5 Steps
Getting started is as easy as filling out a form – no exaggeration.
- Sign up free at app.surser.com.
- Fill out the simple creation form to build your survey (same form for editing later).
- Get your hosted link instantly and share it via email, social, or in-store.
- Monitor responses in real-time through your dashboard console or email alerts.
- Upgrade to premium for unlimited scale and custom branding.
That’s it – stupid simple for any small business owner.
Proof: See Why Entrepreneurs Love Surser
Don’t just take our word for it. Small business owners are already seeing results:
“Surser made collecting feedback a breeze for my coffee shop – stupid simple setup, and the promo codes in thank-yous boosted repeats by 25%!” – Jane D., Cafe Owner
“Finally, a tool that doesn’t overcomplicate things. Unlimited edits on free tier saved me hours.” – Mike S., Online Entrepreneur
Stats show: Businesses using simple surveys like Surser can improve customer retention by 20-30% (based on industry benchmarks).
Case Study Teaser:
- How one solopreneur used Surser’s repeatable in-store surveys to turn casual visitors into loyal customers.
Ready to join them?
Pricing: Affordable and Scalable for Small Businesses
Start free, upgrade when you’re ready. No contracts, cancel anytime.
| Feature | Free Tier | Premium Tier |
|---|---|---|
| Surveys Created | 1 | 1,000 |
| Responses | 10,000 | 1,000,000 |
| Custom Branding (Colors/Themes) | No | Yes |
| Editing/Deletions | Yes | Yes |
| Time-Locking/End Dates | Yes | Yes |
| Repeatable Responses | Yes | Yes |
| Custom Thank-You Messages | Yes | Yes |
| Results Console/Emails | Yes | Yes |
| Dark/Light Theme Overrides | Basic | Advanced (Overrides) |
Special Offer: Upgrade today and unlock unlimited power – start driving real customer insights without limits.
Your Trust, Our Promise
At Surser, we keep feedback simple and private. Surveys are anonymous by default, and we never sell your data. Our Keep It Between Us policy and Privacy Policy ensure your insights and your customers data stay safe, so you can focus on growing your business.
Frequently Asked Questions
Is Surser really that simple to use?
Yes! It’s designed to be stupid simple – one form for everything, no tech skills needed. Perfect for busy entrepreneurs.
What’s the difference between free and premium?
Free gets you started with core features and limits on scale. Premium removes all caps and adds branding for professional surveys.
How does Surser keep my data private?
Your surveys are anonymous by default – we only collect responses, no personal info unless you ask for it. IPs may be used briefly to stop bots, but they’re not tied to answers and deleted within 30 days. Check our Keep It Between Us promise or Privacy Policy for details.
Can I edit surveys after creating them?
Absolutely, even on free – change as much as you want.
What if I need help?
Contact us, or check our how-to guide.
Ready to Make Customer Feedback Stupid Simple?
Don’t wait – unlock insights that drive retention and growth today.