Privacy Policy

Last Updated: July 19, 2025

Welcome to Surser’s Privacy Policy! This is our promise to keep your info safe while you use our website at https://surser.com (the “Website”) or our survey creation platform at https://app.surser.com (the “App”). We’re a software-as-a-service (SaaS) platform helping small businesses, family-owned shops, and indie creators make awesome surveys with features like custom branding and unlimited responses for premium users. Think of us as your friendly feedback buddy, not a data-hungry monster. We’re all about keeping it simple, private, and compliant with laws like GDPR and CCPA. Here’s the scoop!

Who We Are

Surser runs a WordPress-based Website with info and resources about our survey platform, plus the App where you create, share, and analyze surveys. We’re committed to protecting your privacy and keeping things as open as a family diner’s coffee pot. Got questions? Reach us at support@surser.com or https://surser.com/contact.

Information We Collect

We only grab what we need to make your experience great – no sneaky data grabs here!

Website (https://surser.com)

  • Newsletter Subscriptions: Sign up for our updates, and we collect your email and, if you want, your name. We use a WordPress plugin (like MailPoet) to send you tips, news, and Surser promos.
  • Analytics: Tools like Google Analytics collect anonymized data (e.g., pages visited, browser type, IP address) to help us make the Website better. No personal snooping!
  • Contact Forms: Send us a message, and we grab your name, email, and what you typed to get back to you.

App (https://app.surser.com)

  • Account Information: Register, and we collect your email. Premium users can add optional stuff like a business name for cool branded surveys. Firebase Authentication handles logins and may collect extra bits (like Google/Apple account info) – check Google’s Privacy Policy.
  • Survey Data: Your survey questions, responses, and timestamps are stored. Responses are anonymous by default – we don’t know who said what unless you ask for names in your survey. Premium users can upload images or logos, kept secure with your survey.
  • Usage Data: We collect anonymized stats on how you use the App (e.g., features clicked, session time) to keep things running smoothly.
  • IP Address: When you submit a survey response, we may collect your IP to prevent spam or duplicate entries (like pesky bots). IPs aren’t linked to responses and are deleted within 30 days or once the anti-abuse job is done, unless needed for legal reasons.

Cookies and Tracking Technologies

We use cookies to keep things smooth, not to stalk you.

Website

  • Analytics Cookies: Google Analytics sets these to track anonymized usage, lasting up to 24 months.
  • Newsletter Cookies: These store your subscription prefs for one year so we don’t bug you to sign up again.
  • Functional Cookies: Temporary ones handle stuff like form submissions and vanish when you close your browser.
    Manage cookies via your browser or our consent popup (if active).

App

  • Authentication Cookies: Firebase sets these to keep you logged in – two days normally, or two weeks with “Remember Me.” Gone when you log out.
  • Preference Cookies: Save your App settings (like survey editor layouts) for up to one year.
  • Lockout Cookies: A 24-hour token stops duplicate survey entries, keeping things fair.
    We’re testing IP-based lockouts to replace cookies for better reliability – we’ll let you know when it’s live!

Advertising

Our ads are like friendly roadside signs, not creepy trackers. We use a simple .json file to show random affiliate ads on free-tier business surveys or public survey pages. No user data is used – just deals we think you’ll like, whether you’re a business or a survey-taker. No profiling, no nonsense.

Embedded Content from Other Websites

The Website might have YouTube videos or social media posts in blogs. These act like you’re visiting those sites, which could use cookies or track you. Check their privacy policies (e.g., YouTube’s). The App doesn’t embed third-party content but may link to payment processors for premium plans, with their own policies.

Sensitive Data Restrictions

We keep it chill by blocking survey questions asking for sensitive stuff like SSNs, addresses, or IPs. Our App’s secure, but we don’t want the hassle of handling that, and neither do you. This keeps your feedback loops safe and simple while we work on smarter filters.

Who We Share Your Data With

We only share what’s needed to run Surser or follow the law:

  • Service Providers:
    • Newsletter Plugin: Processes subscriber data to send emails, securely if we use an email provider.
    • Firebase Authentication: Google handles App logins – see Google’s Privacy Policy.
    • Analytics: Google Analytics crunches anonymized Website data.
    • Hosting: Our WordPress host may see server logs with IPs.
  • Legal Compliance: We share data if a court or law says so, to protect our rights.
  • No Marketing Shares: We never sell or share your data for third-party marketing. Period.

How Long We Retain Your Data

We keep it short and sweet:

Website

  • Newsletter Subscriptions: Kept until you unsubscribe, then deleted within 30 days.
  • Contact Forms: Held for one year for follow-ups, then gone.
  • Analytics: Anonymized data stays up to 26 months with Google Analytics.

App

  • Account Information: Kept while your account’s active. Delete your account, and it’s gone in 30 days, except for legal needs.
  • Survey Data: Questions and responses stay until you delete them or your account ends. Premium images go with the survey.
  • Usage Data: Anonymized stats stick around for up to 24 months.
  • IP Addresses: Deleted within 30 days after bot protection or lockout use, unless legally required.

What Rights You Have Over Your Data

You’re in control! Your rights include:

  • Access: See what data we have.
  • Correction: Fix wrong info.
  • Deletion: Wipe your data, unless we need it for legal stuff.
  • Restriction: Limit how we use your data.
  • Portability: Get your data in a usable format.
  • Objection: Say no to certain uses (like marketing).

To use these rights:

We’ll reply within 30 days, per GDPR and CCPA. Want your account or newsletter data? We can send an export or erase it, keeping only what’s needed for legal or admin reasons.

Where Your Data Is Sent

  • Website: Hosted in the USA, with newsletter data via Amazon SES (USA).
  • App: Hosted in the USA, with Firebase authentication in USA/EU (see Google’s Privacy Policy).
  • Analytics: Google Analytics uses USA servers.
    We follow laws for data transfers, using standard clauses for international moves.

Security Measures

Your data’s locked up tight:

  • Encryption: In transit (TLS/SSL) and at rest (AES-256 where possible).
  • Access Controls: Only our trusted team sees data, bound by confidentiality.
  • Audits: We regularly check for vulnerabilities and keep software fresh.

Changes to This Privacy Policy

We might tweak this policy for new features or laws. Updates go here with a new “Last Updated” date. Big changes? We’ll ping you via email or a Website notice.

Contact Us

Got questions? Reach out:

Check out our Keep It Between Us promise for more on how we keep your feedback private and awesome!

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